Thank you for your recent participation in the SALONORY Canada Launch Experience Program. Your time and feedback are greatly appreciated as we seek to enhance your experience with our new B2B online store. Your responses will assist us in providing the best possible customer service. Please take a moment to answer the following questions. It should only take a few minutes. Your responses are completely anonymous, and user data will remain confidential. We appreciate your support.

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1Your General Experience

2Your Shopping Preferences

3Your Overall Satisfaction

How did you access Salonory.ca? *

• Via Tablet
• Via Notebook
• Via Mobile Phone
• Via Desktop Computer
• Other

Please select all options that apply

Please explain: *

Overall, I found Salonory.ca easy to use and an enjoyable experience. *

• Strongly Disagree
• Disagree
• Neutral
• Agree
• Strongly Agree

The navigation is clearly defined so that it was easy to find the information (categories, brands, account functions) I was looking for. *

• Strongly Disagree
• Disagree
• Neutral
• Agree
• Strongly Agree

The Search function helped me find the products I was looking for. *

• Strongly Disagree
• Disagree
• Neutral
• Agree
• Strongly Agree

Cart and Checkout functions (e.g. add to cart, payments, shipping) were easy to use to complete my purchase. *

• Strongly Disagree
• Disagree
• Neutral
• Agree
• Strongly Agree

Please explain: *

It was easy to use the Quick Order functionality *

• Strongly Disagree
• Disagree
• Neutral
• Agree
• Strongly Agree

What improvements would you suggest for the Quick Order functionality? *

I was easily able to find and navigate my previous invoice history.

• Strongly Disagree
• Disagree
• Neutral
• Agree
• Strongly Agree

How informative did you find the brand pages? *

• Very Informative
• Informative
• Neutral
• Not Informative
• Not Informative At All

Did the brand pages help you make informed purchasing decisions? *

• Yes
• No
• I did not view any brand pages

What additional information would you like to see on the brand pages? *

How did you look up the products that you wanted to purchase? (Select all that apply)

• Search Bar by typing IDH number
• Search Bar by typing the product title
• Brand Overview and scrolling
• Brand Overview and usage of filters
• Product Category and scrolling
• Product Category and usage of filters

Next

I am: *

• A Salon Owner
• An Independent Stylist
• Other

Please explain: *

When I shop online for professional products for my salon, the most important things that I look for are: *

• Free Shipping or Low Shipping Thresholds
• Range of Delivery Options (3-5 days, express, next day, same day)
• Return Policy and Ease to Return
• Brand and Product Selection
• Promotions and Sales
• Loyalty Program
• Customer Service
• Sustainability (products, packaging, services)
• Account Management Features (order history, order details, etc.)
• Other

Please select all options that apply

Please explain: *

The Free Shipping threshold/minimum of $349 is a reasonable amount to qualify for free delivery and would not discourage me from shopping on Salonory.ca *

• Strongly Disagree
• Disagree
• Neutral
• Agree
• Strongly Agree

Please explain: *

How was the shipping experience (and, order accuracy, packing list) when you received your package(s)? *

	Dissatisfied	Satisfied	Very Satisfied	Other
Outer Shipping Carton	DissatisfiedOuter Shipping Carton Dissatisfied	SatisfiedOuter Shipping Carton Satisfied	Very SatisfiedOuter Shipping Carton Very Satisfied	OtherOuter Shipping Carton Other
Product(s) Condition	DissatisfiedProduct(s) Condition Dissatisfied	SatisfiedProduct(s) Condition Satisfied	Very SatisfiedProduct(s) Condition Very Satisfied	OtherProduct(s) Condition Other

Select all that apply

How was your experience with the Outer Shipping Carton when you received your package(s)? *

• Dissatisfied
• Satisfied
• Very Satisfied
• Other

Please explain: *

How was the condition of the product when you received your package(s)? *

• Dissatisfied
• Satisfied
• Very Satisfied
• Other

Please explain: *

How was the delivery experience from the delivery carrier (on time?, package and product condition)? *

• Dissatisfied
• Satisfied
• Very Satisfied
• Other

Please explain: *

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How likely are you to visit and shop on Salonory.ca in the future? *

• Very Unlikely
• Unlikely
• Likely
• Very Likely

How likely are you to recommend Salonory.ca to friends or colleagues in the future?

Selected Value: 5

Scale 0= Least likely, 10= Most likely

What I liked most about Salonory.ca is: *

What I liked the least about Salonory.ca is: *

What suggestions or recommendations do you have for us to improve the overall experience on Salonory.ca? *

Did you encounter any technical issues during your shopping experience? *

• Yes
• No

How satisfied are you with the speed and performance of the website? *

• Very Satisfied
• Satisfied
• Neutral
• Dissatisfied
• Very Dissatisfied

How would you rate the performance of SALONORY.ca (e.g., product search, navigation, information, ease of use) on a scale of 1-5? *

• 1. (Very Poor)
• 2. (Poor)
• 3. (Neutral)
• 4. (Good)
• 5. (Excellent)

Would you recommend our e-commerce site to other professionals? *

• Yes
• No

Submit